Shipping & Return Policy

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  Covid-19 update - Due to Covid-19 we are operating on a reduced schedule.  We are limiting the processing of orders/shipments to one day a week.  We will increase this as needed to handle the Mother's Day rush.  UPS Ground, 2nd Day Air, Next Day Air and USPS Priority Mail Express shipping options have been disabled until we return to our normal schedule.

 

Any returns during this time should be sent to our PO Box - - Listed near the bottom of this page.

 

Thank you for your understanding.  Stay safe.

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Shipping Policy -

Veréna Designs Inc. ships via UPS and USPS Monday - Thursday excluding holidays.  Orders for in-stock items usually ship within two business days of receiving your order.  We will notify you by email if an item is temporarily out-of-stock and keep you informed of your order status.

UPS Next Day Air and 2 Day Air delivery is available for items that we have in stock.  Please contact us and check availability before selection Next Day Air and 2 Day Air delivery options.

Any free or discounted (Flat Rate) shipping offers apply to delivery locations within the United States.  All other locations will be charged at their regular rates.

Canadian and all other foreign shipments please allow and additional five business days to process your order.

  Return Policy -

If you are not satisfied with your purchase you may return it within 10 days of receipt.  Returns must be unused, in its original condition, with all labels attached and accompanied by a copy of your sales receipt.  Credits due will be issued to the original credit card.  All sales are final 21 days after you receive the item(s). 

 

Items purchased between Mid-November and the end of the year qualify for our  Extended Return Policy.  These purchases have until January 25 to be returned for exchange or refund.

All delivery costs are non-refundable.  Return shipping costs are the responsibility of the customer.  Veréna Designs Inc. reserves the right to inspect and return items to you that are not acceptable for return.

Entire order return on purchases made during a "Free Shipping" period will be issued a credit minus what the original shipping charges would have been.

Send your package via a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Veréna Designs Inc.

Attn: Internet Sales

PO BOX 869

High Point, NC 27260

All items properly returned under this policy are eligible for a refund.

 

 

 

 

NEED ASSISTANCE?

 

askus@verenadesigns.com

 

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